Legal Agreement

Terms of service

Last updated: August 2025 • Chamacom Limited

MyChama wants to ensure that your privacy is protected, and this Terms & Conditions relates how it uses and protects any information provided to MyChama when you use this Application. We will only use any information you provide in accordance with the privacy statement. This Terms & Conditions governs how MyChama collects, uses, maintains and discloses information collected from users (each, a "User") of the App. This Terms & Conditions applies to the App and all products and services offered by MyChama.

IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF CONDITIONS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE OR APP, AND YOU MUST DISCONTINUE USING IMMEDIATELY.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our App, register on the App, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our App. Users may be asked for details such as; name, contact information, including email address, demographic information such as postcode, preferences and interests. It is a condition of your use of the website that all the information you provide is correct, current, and complete. You agree that all information you provide to register with this website/ App or otherwise, including but not limited to the use of any interactive features on the website, is governed by our Privacy Policy.

SECURITY

To stop unauthorized access or disclosure of your information, appropriate electronic, physical and managerial procedures have been implemented to protect the information we gather online and ensure its security. We will collect personal identification information from Users only if they voluntarily submit it to us. Users can always decline to supply identification information personally, except that it may prevent them from engaging in certain App related activities.

Assume you choose or are provided with a user name, password, postcode or any other piece of information as part of our security procedures. In that instance, you must treat such information as confidential and must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person access to this website/App or portions of it using your username, password, or additional security information.

Again, you consent to notify us immediately of any unauthorized access to or use of your username or password or any other security breach. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others cannot view or record your password or other personal information.

We have the discretion to disable any username, password, or other identifiers, whether chosen by you or provided by us, at any time in our sole will for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Condition.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our App. Non-personal identification information may include the browser name, the type of device and technical information about Users' means of connection to our App, such as the operating system and the Internet Service Providers utilized and other similar information.

WEB BROWSER COOKIES

Our App may use "cookies" to enhance the User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or alert you when cookies are being sent. If so, note that some parts of the App may not function properly.

FORBIDDEN ACTIVITIES

You may not access the Website or App for any purpose other than making the Site available. You may not use the Site for any commercial activities except those we purposely authorized or approved.

As a user of the Site or App, you consent not to:

  1. Make any unauthorized use of the Site or App, including collecting users' usernames and/or email addresses by electronic or other means or under pretenses.
  2. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict use or copying of any Content impose limitations on the use of the Site/ or the Content contained therein.
  3. Falsify, defraud, or mislead other users and us, particularly, to learn sensitive account information such as user passwords or postcodes etc.
  4. Create inappropriate use of our support services or submit false reports of abuse or wrongdoing.
  5. Take part in any automated system use, such as using scripts to send comments or messages or using any data mining, robots, or similar data collecting and extraction tools.
  6. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating activities or commercial enterprise.
  7. Use the Site for promotion, advertising, or offering to sell goods and services.
  8. Intimidate, harass, bother, or threaten any staff or agents engaged in providing any part of the Site/App to you.

HOW WE USE COLLECTED INFORMATION

MyChama collects and uses Users personal information for the following purposes:

  • To improve customer service: Your information helps us respond to your customer service requests and support needs more effectively.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our App.
  • To improve our App: We continually strive to improve our App offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we may contact us via our App.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our App. Sensitive and private data exchange between the App and its Users happens over an SSL secured communication channel.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

CHANGES TO THIS PRIVACY POLICY

MyChama has the discretion to update these Terms & Conditions at any time. You acknowledge and agree that your responsibility is to review these Terms & Conditions periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

Using this App signifies your acceptance of these Terms & Conditions and MyChama our web address Terms And Conditions. If you do not agree to these Terms & Conditions, please do not use our App. Your continued use of the App following the posting of changes to these conditions will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Term of Conditions, the practices of this App, or your dealings with this App, please contact us at: info@mychama.co.ke

CHAMACOM LIMITED

P.O. BOX 919 - 00902

NAIROBI

Hadi@kenyanjrist.com

+254 (0) 745610062